A trailblazer in the field of customer-based excellence, Tom Peters is one of the most powerful, respected and accomplished speakers in the world. Before he wrote "In Search of Excellence," business books rarely made it to the national best seller lists, and never to the top of the list. "In Search of Excellence" was on the "New York Times" nonfiction list for a full year. "A Passion for Excellence" stayed on the list for 40 weeks, while "Thriving on Chaos" made it to the number two spot and stayed on the list for over 60 weeks. With engineering degrees from Cornell (BCE, M.C.E.) and business degrees from Stanford (MBA, Ph.D.), Tom Peters speaks with unprecedented authority on quality, customer service, innovation, leadership, vision and change management. His remarks, which are tailored to the client organization, reinforce the pace of change in today's business environment and lay the foundation for the customer-obsessed organization.